The Customer Complaint System- Measures of Customer Service improvement

By attending this training course, delegates will be able to:

• - The Key Functionality of a Customer Complaints Management System in Improving Organizational Efficiency
• - Guiding Employees Through Effective Complaint Handling: A Comprehensive Approach to Winning Customer Trust and Loyalty
• - Designing and Implementing a Customer Feedback Mechanism for Optimal Satisfaction and Retention
• - Navigating the Complaint Handling Lifecycle: From Initiation to Resolution and Beyond
• - Developing and Utilizing Key Performance Indicators to Evaluate and Enhance Complaint Management Systems

Course designed for:

• - PR Managers.
• - PR Assistants.
• - HR. Managers.
• - Front Desk in-charge.
• - Customer Service Manager.

Course outlines:

• - Understanding Your Customers: An Introduction to Customer Insight
• - Engaging Facts and Figures: Insights into Customer Behavior
• - Customer Retention Strategies: Building a Strong Foundation for Growth
• - Exploring the PRIDE Model: Uncovering Customer Needs and Desires
• - Components of Service Mix: Crafting the Perfect Customer Experience
• - Managing Customer Expectations: Keys to Delivering Exceptional Service
• - Introduction to Complaints Management: Turning Challenges into Opportunities
• - Defining Customer Complaints: Understanding Feedback Channels
• - Customer Satisfaction and Loyalty: Building Lasting Relationships
• - Understanding Levels and Sources of Complaints: Insights into Customer Feedback Channels
• - Types of Complaints: Categorizing and Addressing Customer Concerns
• - Complaints Handling Processes and Behaviors: Strategies for Effective Resolution
• - Dealing with Customer Complaints: Best Practices for Service Recovery
• - Essential Elements of a Complaints Management System: Components and Structure
• - Operational Aspects of Complaints Management: Resources and Competencies
• - Processes for Receiving, Assessing, and Resolving Complaints: Ensuring Efficiency and Effectiveness
• - Monitoring and Improving Complaints Management Systems: Evaluation and
• - Root Cause Analysis of Complaints: Identifying Underlying Issues
• - Prioritizing and Resolving Problems: Strategies for Effective Solutions

Methodology:

• - Presentation.
• - Discussion.
• - Brain Storm.
• - Pre and after evaluation.
• - Role Play.
• - Techniques.
• - Work group.
• - Case study.

Enclosures and Fees:

• Course fee: $3000.
• - Customized program design flexibility to meet your trainees' specific needs.
• - High quality Training Material.
• - Professional Trainers.
• - Well Equipped Training Halls.
• - 5 Stars Buffet (Breakfast and Lunch).
• - Complementary refreshments, Coffee, Tea throughout the training day.
• - Ability to arrange Hotel booking for the Trainees whenever needed.

Timing :

• 08:00 - 10:00 First Session
• 10:00 - 10:15 Breakfast
• 10:15 - 12:30 Second Session
• 12:30 - 13:30 Lunch and Prayers
• 13:30 - 15:00 Last Session