Customer Management Strategies and Retaining Their Loyalty | Sakura Training Center
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Customer Management Strategies and Retaining Their Loyalty


Customer Management Strategies and Retaining Their Loyalty

Course introduction:
This course equips managers with practical strategies for customer management and loyalty retention. Learn essential techniques to enhance customer relationships and boost retention rates. Gain actionable insights to drive business growth and maximize customer satisfaction. Join us to sharpen your skills and achieve tangible results in customer management.


Program Objectives

By attending this training course, delegates will be able to:

  • - Strategically and tactically leverage the current global landscape post-COVID challenges for marketing purposes.
  • - Employ a positive strategic approach in dealing with all types of customers and persuading them to serve the company's objectives.
  • - Understand the nature and importance of customer retention and relationship development.
  • - Implement diverse strategies and tools aimed at increasing customer satisfaction and retention.
  • - Apply market segmentation strategies and target customers through various marketing communication channels.

Beneficiaries

Course designed for:

  • - Managers and staff in the marketing and sales department of the organization.
  • - Employees directly interacting with the company's customers.

Contents

Course outlines:

  • - Market Segmentation Strategies
  • - Customer Account Development Strategies
  • - Client Persona
  • - Types of Customers
  • - Crafting a Compelling Value Proposition
  • - Understanding New Customer Behavior Traits
  • - The Power of Social Proof and its Relation to Marketing
  • - Using the Scarcity Principle in Persuasion
  • - Authority and Likability in Psychological Influence
  • - Communication
  • - Fundamentals of Effective Human Communication for Building Credibility
  • - Communication Barriers
  • - The Power of Emotions
  • - E-Relationships
  • - Continuous Improvement and Planning for Excellence
  • - Developing a Compelling Perceived Value
  • - Tools and Methods for Continuous Improvement
  • - Expected Problem-Solving Tools
  • - Creativity and Innovation
  • - Building Relationships and Rapport
  • - Economics of Customer Loyalty
  • - Customer Loyalty and Company Reputation
  • - What is Customer Loyalty?
  • - Leveraging the Current Situation (Turning Problems into Opportunities)
  • - Understanding Value and Quality, and Building Credibility

Training methods

Enclosures and Fees:

  • Course fee: $3000.
  • - Customized program design flexibility to meet your trainees' specific needs.
  • - High quality Training Material.
  • - Professional Trainers.
  • - Well Equipped Training Halls.
  • - 5 Stars Buffet (Breakfast and Lunch).
  • - Complementary refreshments, Coffee, Tea throughout the training day.
  • - Ability to arrange Hotel booking for the Trainees whenever needed.

Timing :

  • 08:00 - 10:00 First Session
  • 10:00 - 10:15 Breakfast
  • 10:15 - 12:30 Second Session
  • 12:30 - 13:30 Lunch and Prayers
  • 13:30 - 15:00 Last Session

Places and dates for this program

12 Mar 2024 : 12 Mar 2024 3000 $


Morgan Stanley- Dubai
Habib Bank Limited
Dorectprate of Human Resources - Sharjah
Dubai Government
EY Building a better working world
Department of human resources

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