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Course Introduction:
Welcome to our Customer Service Excellence Course, designed to equip participants with the skills and mindset needed to deliver exceptional customer service experiences. In today's competitive business environment, providing outstanding customer service is essential for building and maintaining customer loyalty and satisfaction.
Objectives:
• Understand the importance of customer service in achieving business success.
• Develop proficiency in interpersonal communication and relationship-building skills.
• Learn techniques for handling customer inquiries, complaints, and feedback effectively.
• Gain insights into best practices for delivering personalized and empathetic customer service.
• Enhance problem-solving and conflict resolution skills to address customer needs and concerns.
By the end of this Course, delegates will be able to:
• Demonstrate proficiency in delivering exceptional customer service experiences.
• Build strong rapport with customers and establish long-term relationships based on trust and satisfaction.
• Handle customer inquiries, complaints, and feedback with professionalism and empathy.
• Implement strategies for exceeding customer expectations and enhancing brand loyalty.
• Resolve conflicts and address challenging situations to ensure positive outcomes for both customers and the organization.
Course designed for:
• Managers and their Assistants.
• Individuals with real leadership responsibility.
• Individuals being trained in leadership.
• Individuals who have proved greater leadership abilities.
• Any person actively involved in interacting with others and managing others in a supervisory role.
Methodology:
• Presentation.
• Discussion.
• Brainstorming.
• Pre and post-evaluation.
• Role Play.
• Techniques.
• Workgroups.
• Case study analysis.
• Group work.
Enclosures:
• Training Manual Kit.
• Handouts.
• Snacks & Refreshments during the day.
• Continental Breakfast & Lunch.
• Premium Training Halls.
Timing:
• 08:00 - 10:00 First session.
• 10:00 - 10:15 Breakfast.
• 10:15 - 12:30 Second Session.
• 12:30 - 13:30 Lunch & Prayer Break.
• 13:30 - 15:00 Third Session.
Join us for this comprehensive Customer Service Excellence Course and elevate your customer service skills to new heights!
