Creative Handling of Customer Complaints and Analysis of Objections

Course introduction:
The increasing importance of customers in the challenging market necessitates companies to be prepared to effectively and positively handle customer challenges and complaints. This challenge requires a creative approach to dealing with complaints and objections, turning these challenges into opportunities for performance and service improvement

Program Objectives

By attending this training course, delegates will be able to:

- Understanding the importance of customer complaints and how to handle them effectively and creatively.
- Analyzing objections and extracting the root causes of complaints.
- Improving customer services and products using statistical analysis of complaints.
- Applying creative methods to deal with complaints and turn them into opportunities for improvement.

Contents

Course outlines:

- A comprehensive understanding of customer complaints and their significance in enhancing services and products.
- Identifying types of complaints and fundamental problem analysis.
- Analyzing objections and extracting the root causes of complaints.
- Utilizing statistical analysis tools for data extracted from complaints.
- Turning complaints into opportunities for improvement using creative methods.
- Applying creative design techniques to proposed solutions for addressing complaints.
- Positive and motivational customer interaction strategies.
- Improving customer services and products using continuous improvement techniques.
- Implementing creative methods to enhance organizational performance.
- Developing effective communication skills and positively engaging with customers.